Sainer Transcription

Every call transcribed and analysed.

Sainer listens in, transcribes the call and automatically produces a summary with action items. Less admin and more insight, so your team can focus on the conversation itself.

Transcription example
SainerInkomend gesprek
SainerVerbonden
REC

How to get Sainer live

Plug-and-play: live within a day

01

Connect to your phone system

Sainer plugs into your existing telephony environment. No replacing your PBX, no expensive installation — live alongside your current setup within a day.

02

Train it on your business

Add knowledge sources — your website, documents or FAQ. Sainer learns the context of your organisation so analyses match what you actually do.

03

Live in the portal and your CRM

From that moment on, calls are automatically processed and pushed to the Sainer portal and your CRM — no manual work.

What you get

More than just transcripts

AI-powered transcription

  • Full, searchable transcript per call
  • Inbound and outbound calls
  • Transcription after warm transfer

Language & dictionary

  • Dutch, English and more
  • Recognises entities like names and numbers
  • Custom dictionary for jargon

Call analysis & summary

  • Summary in a few sentences
  • Topic recognition across calls
  • Sentiment score per call

Action items & coaching

  • Automatic action items per call
  • Coaching reports per team member
  • Insight into recurring questions and issues

CRM integration & reporting

  • Integration with common CRM systems
  • Automatic storage at customer level
  • Reporting on trends and volume

Secure & GDPR-compliant

  • Compliant with GDPR and European privacy law
  • Encrypted storage of transcripts and summaries
  • Access limited to authorised users
Pricing

The plan that fits you

Three plans with increasing minutes and capability.

Extended

199/mo

1250 transcription minutes / month

  • Max Knowledge Sources: 3
  • Call Analysis
  • Reports
  • Standard Integrations

Complete

349/mo

2500 transcription minutes / month

  • Max Knowledge Sources: 25
  • Call Analysis
  • Reports
  • Standard Integrations
Pro

Pro

Custom

Custom transcription minutes / month

  • Unlimited knowledge sources
  • Custom integrations
  • Dedicated Customer Success Manager
  • Direct Sainer support

All prices exclude VAT. Cancel any month. €0.25 per extra minute, €0.10 per SMS sent.

Ready to get started?

Don't let any customer wait.

Schedule a no-obligation call and discover how Sainer transforms your availability.

Curious what it sounds like? Naturally, Sainer answers our phone!

Frequently asked questions

Short & clear

No. Sainer works alongside your existing telephony environment. No expensive installations or complex IT projects are needed. Sainer connects directly to your current VoIP solution.

Yes. Sainer integrates with common CRM systems. Call information, summaries and action items can be automatically processed in your CRM.

Sainer automatically learns from the company's website. You can also add additional knowledge sources so the AI can analyse specific questions correctly. The training is customised.

Privacy and data security are a high priority. Data is stored securely in accordance with applicable privacy legislation. Transcripts and summaries are only accessible to authorised users within the Sainer portal.

Sainer can transcribe and analyse conversations. How this is set up depends on the chosen plan and the company's preferences.

More insight into conversations through transcripts, summaries and sentiment analysis. More time for employees as admin falls away. And a better customer experience because nothing is lost between the call and follow-up.