Integration · Beta

Sainer × Zendesk

Sainer looks up the caller in Zendesk, through RedCactus' integration. After the call, Sainer logs the call with the right user in Zendesk. You need a RedCactus licence for this.

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Via RedCactus

Sainer doesn't connect to Zendesk directly, but through RedCactus. Already connected Zendesk to RedCactus? Then Sainer uses that connection. You need a RedCactus licence for this.

How the RedCactus integration works

See it in action

The video is in Dutch, with English subtitles.

Zendesk in your workflow

Before and after the call

Before the call

Sainer looks the caller up in Zendesk before the call starts.

The caller's number goes to Zendesk through RedCactus
Sainer gets back who's calling
If Zendesk doesn't respond in time, Sainer simply picks up

After the call

Sainer logs the call in Zendesk.

The call goes to the right user through the Activity Hub
No match? The call stays in the Activity Hub for you to link

Getting started

How it works

1
Connect Zendesk to RedCactus
Your admin creates an API token in the Zendesk admin centre and sets up the integration in RedCactus.
2
Connect Sainer to RedCactus
Follow the steps on the RedCactus page. Sainer then uses your Zendesk integration to look up callers and log calls.

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