Integration · Beta
Sainer × Freshdesk
Match callers to their Freshdesk contact, see what's already open, and create or update tickets without leaving the conversation. The AI can even pull answers straight from your solution articles — then logs the whole call as a private note when it's done.
Before, during and after the call
Sainer matches callers to Freshdesk and surfaces what's already in flight.
- Phone-based contact match with Dutch normalisation
- Surfaces up to 5 recent open or pending tickets for the caller
- Lets the AI pick up an existing thread instead of starting over
The AI works inside Freshdesk while the conversation is happening.
- Creates new tickets with subject, description, priority and group routing
- Looks up tickets by ID with optional requester-match check, so callers can't fish for someone else's tickets
- Searches your solution articles by keyword and reads short snippets back to the caller
Every call is captured as a structured private note in Freshdesk.
- Writes a templated summary onto the ticket from the call — or onto the most recent open one
- Auto-creates a ticket if no match exists and you want one
- Supports placeholders like {caller_number}, {date}, {outcome} in the note subject
How it works
- 1
Connect your Freshdesk
Generate an API key in Freshdesk and paste it into Sainer along with your subdomain. The live groups and solution categories load automatically.
- 2
Choose defaults and lookups
Pick the default group, priority and status. Decide how many recent tickets to surface pre-call and whether ticket lookups require a requester match.
- 3
Configure after-call sync and publish
Set the sync rules — minimum duration, include transcript, fallback group when nobody matches. Publish and you're live.
Don't let any customer wait.
Schedule a no-obligation call and discover how Sainer transforms your availability.
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