Integration · Coming soon
Sainer × Xurrent
Xurrent is a platform for IT service management and service desks. With this integration, Sainer's AI phone operator recognises callers in Xurrent, creates a request or looks up the status of an existing one during the call, and records every call as a note afterwards.
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Xurrent is on the roadmap
We're scoping this integration now. Drop your details below and we'll reach out when it ships.
Xurrent in your workflow
Before, during and after the call
Before the call
Sainer recognises the caller in Xurrent before the operator picks up.
- Looks up the inbound number among the people in Xurrent
- Gives the AI the caller's name, organisation and open requests before it says hello
- The call always goes through, even if Xurrent responds slowly
During the call
The AI creates and looks up requests while the caller is on the line.
- Creates a new request with subject, description and impact
- Reads the request number back to the caller so they can refer to it later
- Looks up the status of an existing request by its number
After the call
Every call is recorded on the request in Xurrent.
- Adds a note with the AI summary to the request
- Optionally includes the full transcript
- Includes a link to the Sainer recording for follow-up
Getting started
How it works
- 1
Connect Sainer to Xurrent
Link your Xurrent account so Sainer can look up people and create and update requests.
- 2
Configure how requests are created
Choose the default team, category and impact Sainer sets on new requests.
Ready to get started?
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