Integration · Beta

Sainer × Myneva

Sainer looks up the caller in Myneva, through RedCactus' integration with your electronic care record. After the call, Sainer puts the summary back into Myneva through RedCactus' Activity Hub. You need a RedCactus licence for this.

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Via RedCactus

Sainer doesn't connect to Myneva directly, but through RedCactus. Already connected Myneva to RedCactus? Then Sainer uses that connection. You need a RedCactus licence for this.

How the RedCactus integration works

See it in action

The video is in Dutch, with English subtitles.

Myneva in your workflow

Before and after the call

Before the call

Sainer looks the caller up in Myneva before the call starts.

The caller's number goes to Myneva through RedCactus
Sainer gets back who's calling
If Myneva doesn't respond in time, Sainer simply picks up

After the call

Sainer logs the call in Myneva.

The summary and optionally the transcript go to the right person through the Activity Hub
No match? The call stays in the Activity Hub for you to link

Getting started

How it works

1
Connect Myneva to RedCactus
Ask your Myneva consultant for the web service user's credentials and set up the integration in RedCactus.
2
Connect Sainer to RedCactus
Follow the steps on the RedCactus page. Sainer then uses your Myneva integration to look up callers and log calls.

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