Partner
Sainer x VTM Groep
IT, communications, security and AI - making technology really work for you.
“Availability is about speed, context, follow-up and insight. Who is calling? Why are they calling? Who can help? What needs to happen next? And what do we learn from all those conversations? With Sainer you can recognise, summarise, intelligently route, follow up on and analyse calls. That turns telephony from a separate channel into part of a smarter customer process. And for entrepreneurs, that is what it is all about.”
About VTM Groep
We are VTM. We help organisations with IT, communications, security and AI, so people can work securely, collaborate smartly and make technology really work for them. We believe in personal attention and solutions that fit the day-to-day reality of our customers.
How we work together
We believe in short lines of communication. As a Sainer partner we actively share feedback, think along about improvements and make sure the solution keeps matching the day-to-day reality of our customers. Our specialist knowledge of communications and availability is what makes the difference there.
What VTM Groep uses Sainer for
We deploy Sainer at organisations that want to improve their availability and get more value out of customer contact. Think of receptions, service desks, fault desks and commercial teams that handle a lot of phone calls every day. With Sainer, calls are recognised, summarised and routed intelligently to the right colleague. It also provides valuable insight into customer questions, so organisations can help faster and keep improving their processes. We see Sainer not just as a telephony solution, but as a smart link between telephony, customer processes and business applications.
Together toward better reachability
Get in touch and discover how Sainer and our partners make your customer contact smarter.