Frequently asked questions

Sainer is an AI receptionist for SMEs. It is a smart, voice-controlled assistant that answers incoming phone calls, responds to questions, transfers callers to the right colleague and logs everything. Day and night, seven days a week. No queue, no phone menu, no missed calls. In addition to the assistant, Sainer offers the ability to transcribe and analyse your existing person-to-person conversations. So you stay better informed about what is happening within your organisation and employees spend less time on administration.

Sainer is built for SMEs that want to always be reachable by phone without having to answer the same simple questions every time. Human contact is important, but only when it truly matters. Think of businesses in healthcare, hospitality, retail, services or any other company where the phone is a key customer contact channel.

With a traditional phone menu the caller has to choose themselves ("press 1 for..."), which is often frustrating. Voicemail causes callers to hang up and call the competition. Sainer has a real conversation: the caller simply explains why they are calling, and Sainer takes care of the rest. It feels natural and personal.

Sainer integrates with your existing telephony environment. As soon as a call comes in, Sainer answers with a warm, natural greeting tailored to the client's business. The AI then analyses in real time what the caller needs and determines the best next step: answer directly, transfer or perform an action.

Yes. Sainer is trained on the company's website and additional knowledge sources. This allows Sainer to answer frequently asked questions about opening hours, services, products or procedures, for example.

The caller is warmly transferred to a team member. The team member receives a brief summary of the conversation beforehand, so the caller does not have to explain everything again.

Absolutely. Sainer is available 24/7. Research shows that up to 37% of customers call outside office hours. With Sainer, that group is also helped immediately.

Sainer is multilingual. The AI automatically detects the caller's language and switches over. This is useful, for example, for businesses with international customers or in regions where multiple languages are spoken.

Sainer offers two products that can be used individually or in combination: • Sainer AI — The complete AI receptionist that automates the entire phone process: answering, handling questions, smart transfers, transcription and analysis. Replaces phone menu and voicemail with a natural conversation, day and night. • Sainer Transcriptie — Turns your existing person-to-person phone calls into a written report with summary, action items and analysis of conversation topics and sentiment. Sent directly to your CRM when needed.

It depends on your situation. If you want incoming calls handled fully by AI — including transfers, knowledge questions and after-hours coverage — choose Sainer AI. If you want to transcribe and analyse your existing person-to-person calls without changing your telephony, Sainer Transcriptie is the fit. Both can also be combined.

Each product is available in different plans (Basic, Extended and Complete), depending on the number of calls or minutes you need. Current prices and plan details can be found on our pricing page or requested from your telecom partner.

Sainer is plug-and-play. Configuration takes just a few minutes. The AI automatically learns from the company's website and is ready to use immediately. In most cases, a client is live within a day.

No. Sainer works alongside your existing telephony environment. No expensive installations or complex IT projects are needed. Sainer connects directly to your current VoIP solution.

Yes. Sainer integrates with common CRM systems. Call information, summaries and action items can be automatically processed in your CRM. This way Sainer enhances the customer experience and you maintain a complete customer profile.

Sainer automatically learns from the company's website. You can also add additional knowledge sources so the AI can answer specific questions well. The training is customised based on the client's requirements.

Privacy and data security are a high priority at Sainer. When necessary, Sainer validates customer details and verifies consent before sharing sensitive information. Data is stored securely in accordance with applicable privacy legislation.

Sainer can transcribe and analyse conversations. How this is set up depends on the chosen product and the company's preferences. Transcriptions and summaries are only accessible to authorised users within the Sainer portal.

Businesses using Sainer typically experience: • No more missed calls, even outside office hours • Cost savings as no additional staff or external call centre is needed • More insight into conversations through transcriptions, summaries and sentiment analysis • A better customer experience as callers are attended to immediately • More time for employees to focus on their core tasks

Yes. Sainer scales with your business. Whether you have one location or dozens, Sainer can be deployed at every branch and intelligently routes calls based on spoken language to the right location or department.

To offer Sainer you need to become a Sainer partner. Contact us for more information.

Yes. The partner licence provides access to all functionality, a test environment, training materials and a Sainer demo on your own website. Get in touch for more information.

Questions about the product or request a demo: info@sainer.nl Help with an existing order or configuration: support@sainer.nl By phone: +31 85 822 0591